Subject: Urgent: Camera Malfunction After Purchase

Dear Dien Manh Xanh Vinh Thanh

I am writing to express my disappointment regarding a camera I purchased from your store on 

29. The camera model, has stopped functioning correctly within just a week of use. Despite careful handling, it no longer powers on, and attempts to charge or troubleshoot have been unsuccessful.

This situation is both frustrating and unexpected, especially given your brand’s reputation for quality products. I kindly request a prompt solution, either through a replacement or a full refund, as the product is clearly defective. Attached are copies of my purchase receipt and warranty documentation for reference.

Please let me know the next steps at your earliest convenience. I look forward to your assistance in resolving this issue.

Thank you for your attention to this matter.

Best regards, Phan Tran To Uyen

Thon 3, Vinh Thanh