florence nightingale is most famous for being the founder of modern nursing. She was born in 1820  in Florence , Italy.She grew yp in england with her parents and older sister . in 1844 she studied nursing in gemany and later went to london to work in a hospital. in 1854 florence went to the military hospital in scutari, turkey, with 38 orther women. they cleaned the hospital and improved conditions for the wounded soldiers.the death rate dropped from sixty percent to two percent within six months . in 1855, queen victoria gave florence an award and a piece of jewelry florence wrote notes on nursing in 1859 and in 1860 she opened st,thomas hospital where started the nightingale training schoole for nursing

I am writing this email to complain about the shirt whose serial number is C233 that I bought from your website on June 20th. I am complaining because you have sent me the wrong color shirt. To resolve this problem I would like you to replace the right shirt for me.

I contacted the customer hotline and spoke to your colleague, Charlie, and was told that nothing could be done about my problem. I believe that this response is unfair. I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days, I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.